# Problem You've just been hired as a director of customer support for a new IT services company. Your first order of duty is to establish a troubleshooting framework for how incoming customer support representatives will handle customer issues. Your goal is to create a framework that quickly and efficiently resolves customer issues, while also determining causes so that such issues can be avoided in the future. Put the steps of the troubleshooting model into the correct order. Troubleshooting steps: * Test Theory to Determine Cause. * Establish Theory of Probable Cause. * Establish Plan to Resolve Problem. * Document Actions, Findings & Outcomes. * Implement Solution or Escalate. * Identify the Problem. * Verify Full System Functionality. # Process ... # Answer 1. Identify the Problem. 2. Establish Theory of Probable Cause. 3. Test Theory to Determine Cause. 4. Establish Plan to Resolve Problem. 5. Implement Solution or Escalate. 6. Verify Full System Functionality. 7. Document Actions, Findings & Outcomes.